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Frequently Asked Questions
Getting Started
8 articles
How do I create an account?
You can create an account by clicking 'Sign Up' and providing your email, phone number, and basic information.
Is Tapstead available in my area?
We currently serve 50+ cities across the US. Enter your zip code on our homepage to check availability.
How do I book a service?
Simply select your service, choose your preferred date and time, provide details, and confirm your booking.
Bookings & Services
12 articles
Can I reschedule my appointment?
Yes, you can reschedule up to 24 hours before your appointment through your dashboard or by contacting support.
What if I need to cancel my booking?
You can cancel bookings through your account. Cancellation fees may apply depending on timing.
How do I track my service provider?
You'll receive real-time updates and can track your provider's location through our app once they're on their way.
Payments & Billing
10 articles
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital wallets like Apple Pay and Google Pay.
When am I charged for services?
Payment is processed after service completion. You'll receive a receipt via email.
How do refunds work?
Refunds are processed according to our refund policy and typically take 3-5 business days to appear in your account.
Account & Settings
6 articles
How do I update my profile information?
Go to your account settings to update your personal information, contact details, and preferences.
Can I save multiple addresses?
Yes, you can save multiple service addresses in your account for quick booking.
How do I change my password?
You can change your password in account settings or use the 'Forgot Password' link on the login page.
Still Need Help?
Send us a message and we'll get back to you as soon as possible.
Additional Resources
User Guide
Complete guide to using Tapstead
Account Settings
Manage your account and preferences
Community Forum
Connect with other Tapstead users